Lystra Morancie
San Juan,SJL
Summary
Dynamic sales professional with a proven track record at Republic Bank Limited, enhancing sales performance and client satisfaction. Skilled in effective negotiation and leadership, I contributed to a 7% growth in funds raised. Specialized in relationship building and performance tracking, I excel in delivering personalized service and mentoring teams for success.
Overview
36
36
years of professional experience
Work History
Customer Sales Officer
Republic Bank Limited
06.1998 - 02.2013
- Boosted sales performance by identifying and targeting high-potential leads.
- Contributed towards the branch's target to achieve 7% growth in total funds raised.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
- Responded to customer needs by answering questions and providing detailed information about bank loans, and mortgages in a timely manner.
- Reviewed customer feedback regularly, making adjustments to products or services as needed based on findings.
- Trained junior sales staff, mentoring them on best practices and strategies for success.
Bank Teller
Canadian Imperial Bank of Commerce
05.1977 - 05.1998
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Education
Certificate in Financial Advisors - Finance
Institute of Banking And Finance
Endeavour, Chaguanas01-2010
Skills
- Effective negotiation
- Leadership
- Management
- Performance tracking
- Sales planning
- Relationship building
Timeline
Customer Sales Officer
Republic Bank Limited
06.1998 - 02.2013
Bank Teller
Canadian Imperial Bank of Commerce
05.1977 - 05.1998
Certificate in Financial Advisors - Finance
Institute of Banking And Finance
Similar Profiles
David BrowneDavid Browne
Project Assistant at Republic Bank LimitedProject Assistant at Republic Bank Limited
Kendrea Annastacy GriffithKendrea Annastacy Griffith
Clerical Assistant 1- Reconciliation at Republic Bank LimitedClerical Assistant 1- Reconciliation at Republic Bank Limited
Reba MoharsinghReba Moharsingh
Social Media Representative at Republic Bank LimitedSocial Media Representative at Republic Bank Limited