Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Acting Opportunities
Reading, Theatre Arts, Peer Counselling,travelling
Timeline
Generic

Elizabeth Morgan

Customer Sales Officer
Tobago

Summary

Summary at a Glance: Supervisory Management 1 Certificate BSc Management Studies, Lower 2nd Class Honours Guidance and Counselling, Certificate Level Two (2) GCE O’ Level Subjects. Seven (7) CXC O’ Level Subjects.

Sales professional prepared to bring extensive industry knowledge and results-driven approach to the supervisory team. Known for effectively managing client relationships and implementing sales strategies that lead to increased revenue. Highly collaborative, adaptable, and reliable, with strong skills in communication and problem-solving.

Overview

19
19
years of professional experience
13
13
years of post-secondary education

Work History

Customer Sales Officer

Republic Bank Limited
10.2023 - Current
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responds to customer needs by answering questions and providing detailed information about the bank's products and services.
  • Cultivates strong relationships, establishing trust and loyalty among clients.
  • Boosts sales performance by identifying and targeting high-potential leads.
  • Trains junior sales staff, mentoring them on best practices and strategies for success.

Customer Sales Officer

Republic Bank Limited
12.2022 - 10.2023

Customer Sales Supervisor

Republic Bank Limited
03.2022 - 11.2022
  • Acting with a view to Promotion

Customer Sales Officer

Republic Bank Limited
08.2020 - 02.2022

Customer Sales Officer/Senior ABM Custodian

Republic Bank Limited
10.2019 - 08.2020

Customer Sales Officer

Republic Bank Limited
11.2014 - 10.2019

Head Teller

Republic Bank Limited
03.2014 - 11.2014

Clerical Officer II- Administration

Republic Bank Limited
03.2012 - 02.2014

Customer Sales Officer

Republic Bank Limited
09.2011 - 02.2012
  • Acting with a view to Promotion. Aborted at 5.5 months due to the job evaluation process

Clerical Assistant - Support

Republic Bank Limited
01.2010 - 09.2011

Customer Service Officer

Republic Bank Limited
01.2006 - 01.2010

Education

Certificate - Supervisory Management 1

University of The West Indies
56 Signal Hill Road, Signal Hill, Tobago
09.2013 - 06.2014

Bachelor of Science - Management Studies

University of The West Indies
56 Signal Hill Road, Signal Hill, Tobago
09.2006 - 05.2010

Certificate - Guidance and Counselling

University of The West Indies School of Continuing Studies
56 Signal Hill Road, Signal Hill, Tobago
09.2001 - 05.2003

High School Diploma -

Signal Hill Senior Secondary School
Signal Hill Road, Signal Hill, Tobago
09.1996 - 07.2000

Scarborough Junior Secondary School
26-34 Old Gov. Farm Rd, Shaw Park, Tobago
09.1993 - 07.1996

Skills

Relationship building

Effective negotiation

Client retention

Business networking

Sales strategies

Customer service

Public speaking

Interpersonal and written communication

Employee guidance

Networking

Accomplishments

  • Top Sales Officer, Tobago in dollar value and number of loans for 2016 to 2018.
  • 4 Letters of acknowledgement of the exceptional level of customer service for the period May 2015 to June 2017.

Personal Information

Date of Birth: 10/21/81

Acting Opportunities

  • Supervisor 1 Support, Auchenskeoch, 01/13/21, 01/29/21
  • Supervisor 1 Sales, Main Street, 04/06/21, 04/27/21

Reading, Theatre Arts, Peer Counselling,travelling

I enjoy reading novels from up and coming authors.

I have acted in numerous small theatrical productions.

I was trained by both the Family Planning Association of Trinidad and Tobago and The University of the West Indies.

I enjoy travelling to new destinations.

Timeline

Customer Sales Officer

Republic Bank Limited
10.2023 - Current

Customer Sales Officer

Republic Bank Limited
12.2022 - 10.2023

Customer Sales Supervisor

Republic Bank Limited
03.2022 - 11.2022

Customer Sales Officer

Republic Bank Limited
08.2020 - 02.2022

Customer Sales Officer/Senior ABM Custodian

Republic Bank Limited
10.2019 - 08.2020

Customer Sales Officer

Republic Bank Limited
11.2014 - 10.2019

Head Teller

Republic Bank Limited
03.2014 - 11.2014

Certificate - Supervisory Management 1

University of The West Indies
09.2013 - 06.2014

Clerical Officer II- Administration

Republic Bank Limited
03.2012 - 02.2014

Customer Sales Officer

Republic Bank Limited
09.2011 - 02.2012

Clerical Assistant - Support

Republic Bank Limited
01.2010 - 09.2011

Bachelor of Science - Management Studies

University of The West Indies
09.2006 - 05.2010

Customer Service Officer

Republic Bank Limited
01.2006 - 01.2010

Certificate - Guidance and Counselling

University of The West Indies School of Continuing Studies
09.2001 - 05.2003

High School Diploma -

Signal Hill Senior Secondary School
09.1996 - 07.2000

Scarborough Junior Secondary School
09.1993 - 07.1996
Elizabeth MorganCustomer Sales Officer