NAKIFA PUNTER
D'Abadie
Summary
Accurate and dedicated Customer sales officer who evaluates financial documentation and promotes positive client interactions. Works exceptionally well in fast-paced environments driven by tight deadlines. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Sales Officer
Republic Bank Limited
Arima
05.2023 - Current
- Managed the end-to-end loan application process, including assessing customer creditworthiness, processing loan approvals, and ensuring compliance with regulatory standards.
- Provided tailored financial advice to customers, helped them select the most suitable loan products and guided them through complex financial decisions.
- Built and maintained strong customer relationships, ensuring high levels of satisfaction and retention.
- Collaborated with cross-functional teams to develop sales strategies, meet targets, and contribute to the overall success of the financial institution.
- Responded to customer needs by answering questions and providing detailed information about specific products or services offered by the financial institution.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
Customer Care Coordinator
Republic Bank Limited
Arima
05.2021 - 04.2023
- Took ownership of customers issues to follow problems through to resolution.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
Deposit Officer
Republic Bank Limited
Arima
02.2020 - 04.2021
- Managed the account opening process for new and existing customers, ensuring accuracy and compliance with all banking regulations.
- Provided expert guidance on various deposit products, helping customers choose the best options for their financial needs.
- Supported the bank’s growth by promoting deposit products and contributing to customer acquisition strategies.
Customer Service Officer
Republic Bank Limited
Arima
01.2018 - 02.2020
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Teller
Republic Bank Limited
05.2013 - 12.2017
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
Education
The University of the West Indies CLL
Human Nutrition & Dietetics - Nutrition Sciences
University of The West Indies
St Augustine Campus09.2017
Bishop Anstey & Trinity College East Sixth Form
01.2012
Bishop Anstey High School East
01.2010
Bishop Anstey High School East
01.2010
Skills
- Sales Presentations
- Influencing skills
- Client acquisition
- Upselling strategies
- Customer Service
- Relationship Building
- Credit History Analysis
- Customer Complaint Resolution
- Content creation
- Classroom Management
- Lesson Planning
- Motivating students
- Community involvement
- Time Management and Deadlines
Accomplishments
Recognized in one of my country’s leading publications, "Express Newspapers," for my ability to successfully balance a corporate 9-5 career with my passion for travel content creation and entrepreneurship. The feature highlighted my journey as a travel content creator and my role as the founder and teacher at NC Cake Academy. This accomplishment underscores my dedication, time management skills, and ability to excel in multiple ventures simultaneously.
Certification
- National Youth Award, Ministry of Gender, Youth and Child Development, 2013-01-01
- Service Excellence, Ministry of CSE, 2013-01-01
- Cake Baking & Decorating Sugar Flower Course, 2017-01-01
References
References can be presented upon request.
Timeline
Customer Sales Officer
Republic Bank Limited
05.2023 - Current
Customer Care Coordinator
Republic Bank Limited
05.2021 - 04.2023
Deposit Officer
Republic Bank Limited
02.2020 - 04.2021
Customer Service Officer
Republic Bank Limited
01.2018 - 02.2020
Teller
Republic Bank Limited
05.2013 - 12.2017
The University of the West Indies CLL
Human Nutrition & Dietetics - Nutrition Sciences
University of The West Indies
Bishop Anstey & Trinity College East Sixth Form
Bishop Anstey High School East
Bishop Anstey High School East