Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Volunteering
Hobbies
Reference
Timeline
Generic

Margaret Alexis

Cameron Road, Petit Valley

Summary

Communicative Receptionist with a history of creating positive first impressions for visitors, customers, and callers in various businesses and organizations, ensuring that visitors feel valued and attended to. Meticulous and organized individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with a working knowledge of Microsoft Word, Excel, and PowerPoint and is a quick learner of new tools and tricks. Brings polished speaking voice and professional demeanor. Skilled in multi-tasking and has experience in performing duties as an effective liaison between clients, employees, and management, relaying messages and facilitating smooth communication within the past organization.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Chef / Line Cook

Molay Marketplace
Morne Coco Road, Petit Valley, Trinidad And Tobago
03.2023 - Current
  • Planned menus, ordered supplies, and managed kitchen staff.
  • Prepared meal and ensure it reaches the customers in a timely manner
  • Monitored food preparation methods, portion sizes, and garnishing of dishes to ensure that food was prepared by the restaurant's recipes and presentation standards.
  • Kept up to date with current culinary trends, as well as health and safety regulations.
  • Maintained a clean work environment by adhering to sanitation policies and procedures.

Small Business Owner /Event Caterer

Self-Employed / Part-Time
Cameron Road, Petit Valley
09.2019 - Current
  • Catered services for large, medium, and small events.
  • Provided meal services for public and private events.
  • Boosted customer satisfaction by quickly addressing and resolving complaints about food or service.
  • Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines.
  • Served guest tables by transporting meals and beverages from kitchen and bar areas.
  • Verified safe and appropriate food temperatures and sanitary conditions of banquet and foodservice areas.
  • Accurately estimated amount of food to prepare for events.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Discussed menu options, venue locations and event budget with clients to provide accurate service, food and beverage quotes.
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Prepared dishes for catering events or during high-volume shifts.
  • Listened to negative and positive feedback from guests to improve customer service quality.
  • Checked supply levels and replenished items as needed for dining and catering functions.
  • Set up and cleaned up food preparation and service stations before and after catered events.
  • Reviewed number of utensils available to rectify potential mistakes in place setting.

Front Desk Receptionist

D Dial Fitness Club
Long Circular, St. James, Trinidad And Tobago
02.2023 - 05.2023
  • Greeted customers warmly and made them feel welcome.
  • Ensured that the establishment was opened and closed promptly daily.
  • Ensured that the front desk was always neat.
  • Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed.
  • Managed incoming and outgoing mail, courier services, faxes, and other correspondence.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Renewed contracts for gym memberships.
  • Carried out filing and printing of documents.
  • Carried out cash and Linx transactions.
  • Carried out end-of-day reconciliation and ensured balance sheets were accurate.

Custodian

Heritage Petroleum
Cipriani Boulevard
02.2020 - 01.2022
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Notified building managers about needed repairs to maintain public safety.
  • Prepared entrees, side dishes and desserts for guests during busy periods.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Welcomed customers to property and offered immediate assistance with needs.
  • Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.

Henora's Management and Events Limited

Store Manager
Port Of Spain
01.2018 - 12.2018
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Was charted with the responsibility of opening and closing store.
  • Created sale packages.
  • Conducted promotions.
  • Designed flyers for events and menu cards.
  • Was given cashier duties.
  • Managed all the social media pages/marketing.

  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.

Office Clerk

Trinidad Christian Centre
Cor. Morne Coco And Simeon Road, Petit Valley
09.2011 - 09.2017
  • Provided administrative support to ensure the efficient functioning of the office at Trinidad Christian Centre.
  • Conducted switchboard operations and maintained the filing system.
  • Supervised and managed kitchen activities including tea service.
  • Conducted inventory management of culinary supplies and consumables.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Supported office clerical functions using word processing and other software, email, and office machines.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
  • Managed client communication, scanned documents, and distribution of mail.
  • Answered multi-line telephone systems and routed calls to appropriate personnel.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Answered phone calls and welcomed visitors to office.
  • Dispersed incoming mail to correct recipients throughout office.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Collected and coded various documents to prepare for filing, storage and processing.

Supervisor

Unemployment Relief Programme
Port Of Spain
09.2010 - 09.2011
  • Supervised individuals and small groups of various skill sets.
  • Conducted record-keeping for the Unemployment Relief Programme.
  • Complied with company policies, objectives and, communication goals.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Interviewed and assessed applicants for to ensure eligibility for the Un-employement Relief Programme and evaluated staff performance.
  • Processed and disbursement of cheques to qualified applicants.

Clerk

Rolling Stone Magazine
New York
09.2001 - 09.2002
  • Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
  • Inventoried and ordered materials, supplies and services.
  • Answered telephones, directed calls and took messages.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Prepared and issued purchase orders, invoices and statements.

Hairstylist

Lyris Hair Salon
Port Of Spain
01.1997 - 01.1998
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.

Hairstylist's

Fashion Focus hair Salon
Port Of Spain
01.1995 - 06.1995
  • Assisted hairstylist with washing, blow-drying and styling.
  • Sanitized and arranged scissors, combs, brushes and other styling tools in addition to sweeping and laundry.
  • Welcomed, seated and prepared clients for services by snapping waterproof drape gowns in place.
  • Scheduled appointments for clients by booking time slots based on requested services and stylist availability.
  • Directed clients to different salon locations, promoted hair products and answered customer questions.
  • Swept salon floors, took out the trash and sterilized styling tools after use.
  • Responded to customer inquiries by phone, email and in person.

Hairstylist's Assistant

Tasha's Hair Salon
Petit Valley
01.1995 - 05.1995
  • Assisted hairstylist with washing, blow-drying and styling.
  • Sanitized and arranged scissors, combs, brushes and other styling tools in addition to sweeping and laundry.
  • Welcomed, seated and prepared clients for services by snapping waterproof drape gown in place.
  • Scheduled appointments for clients by booking time slots based on requested services and stylist availability.

Education

High School Diploma -

St. James Secondary
ST. James
07.1993

Diego Martin Junior Secondary
Diego Martin
06.1991

Skills

  • Effective Communicator and Personable
  • Excellent Interpersonal Skills (verbal and non-verbal)
  • Customer Service
  • Well-organized
  • Multi-Tasking
  • File Management
  • Scheduling
  • Office Management
  • Clerical Support
  • Team Player
  • Strong Work Ethic
  • Skilled at Working with Diverse People (Multi-Cultural)
  • Ability to work in a Fast-Paced Environment
  • Flexible Schedule
  • Productivity and Efficiency
  • Hospitality
  • Culinary Arts

Accomplishments

  • Graduated with Honors and all Grade A's in all category of dance at the Cyrillic St. lewis Hummingbird Dance Theatre.
  • Successfully wrote songs for various artiste locally and regionally.
  • Won "Best Groove Soca at COTT Awards in 2008.

Certification

  • Breaking the Silence Deliverance & Healing Ministry / School of Bible Studies Program - 2019

Volunteering

  • Worship Leader at the Trinidad Christian Centre 2010 to present.

Hobbies

  • Freelance Music Artiste
  • Song Writer
  • Hairstyling
  • Cooking

Reference

 

Mrs. Tenisha Brown-Williams

Part-Time Lecturer

Dept. of Management Studies

Faculty of Social Sciences

UWI, St. Augustine

(868) 358-1708 (mobile)

Timeline

Chef / Line Cook

Molay Marketplace
03.2023 - Current

Front Desk Receptionist

D Dial Fitness Club
02.2023 - 05.2023

Custodian

Heritage Petroleum
02.2020 - 01.2022

Small Business Owner /Event Caterer

Self-Employed / Part-Time
09.2019 - Current

Henora's Management and Events Limited

Store Manager
01.2018 - 12.2018

Office Clerk

Trinidad Christian Centre
09.2011 - 09.2017

Supervisor

Unemployment Relief Programme
09.2010 - 09.2011

Clerk

Rolling Stone Magazine
09.2001 - 09.2002

Hairstylist

Lyris Hair Salon
01.1997 - 01.1998

Hairstylist's

Fashion Focus hair Salon
01.1995 - 06.1995

Hairstylist's Assistant

Tasha's Hair Salon
01.1995 - 05.1995

High School Diploma -

St. James Secondary

Diego Martin Junior Secondary

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Margaret Alexis