Melena Alleyne
Opal Drive, Signal Hill
Summary
Professional mediator with expertise in conflict resolution, negotiation, and facilitation. Proven ability to work collaboratively in team settings while adapting to changing needs. Exceptional supervisory skills with an ability to manage sensitive situations, foster communication, growth and achieve optimal outcomes. Highly reliable, with strong focus on results and maintaining high standards.
Overview
10
10
years of professional experience
Work History
Certified Mediator
Division of Health Wellness and Social Protection
12.2022 - Current
- Streamline the post mediation process through efficient scheduling, coordination, and case management strategies.
- Assist clients by drafting agreements that accurately reflected negotiated terms and conditions of settlements.
- Resolves conflicts by applying mediation techniques and fostering open communication between disputing parties.
- Assist in coordinating needed services and referrals for clients and families.
- Maintain records on each client database
- Conduct workshops for client and internal and external stakeholders.
- Completes required monthly reports.
- Conduct relevant site visits necessary for cases mediated.
- Liaise with personnel from the Court and other stakeholders and agencies.
- Completes Mediator’s Report upon conclusion of Mediation sessions conducted.
- Collaborate with a multidisciplinary team, including social services and various internal and external stakeholders, to resolve issues.
Administrative Assistant
PLIPDECO
03.2018 - 11.2022
- Developed and updated controlled documents, spreadsheets and databases to track, analyze and report on performance of Port Civil Maintenance Department
- Supported management by scheduling meetings via memos and calendar requests, organizing spaces and materials, documenting discussions
- Maneuvered Operating Systems namely: Leave Management System (JANTEK), Workplace, DMS, Work Orders and Sharepoint, preparation of GSRS and PR's for purchase orders
- Assisted with the Payroll process; editing timesheets, completing allocation sheets and Shortpay sheets
- Management of Commercial Services for staff: Restocked supplies and placed purchase orders to maintain adequate stock levels (pantry, administrative, electrical, safety wear etc), Management of Administrative Building utilities (A.C., copier ) among other responsibilities.
- Scheduling of Monthly meetings with agents and other parties
- Supervising of employee (Handyman), assisting with the scheduling and management of jobs to be completed by the Port Civil Maintenance Department
- Memos and letters on behalf of Port Civil Engineer to employees, and other agents that may be required.
- Assisted with the management of staff of the Port Civil Maintenance Department.
- Assignment of tasks to staff of the Port Civil Maintenance Department.
- Submission of weekly, bi-monthly and monthly reports on behalf of Port Civil Engineer, Port Civil Maintenance Department.
- Management of filing system for the Port Civil Maintenance Department.
Human Resources Assistant (OJT)
SWRHA
05.2015 - 01.2017
- Assisted with the management of a team of approximately 400 temporary employees.
- Assisted with the hiring, training, and professional growth of the temporary staff of the organization.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations namely; Contracts, Acting, Permanency Letters and Letters of Appointment to customers
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed Appraisals, Compensation Recommendations for customers, arrears sheets, Leave Of Absence letters, monthly reports and customer queries
Human Resources Assistant (OJT)
WASA (Tobago)
06.2014 - 08.2014
- Drafting responses for legal / customer complaints
- Answering/screening calls, setting appointments and filing
- Providing Authorities Monthly Reports
Education
Master of Science - Mediation Studies (Pending Thesis Completion)
University of The West Indies
St. Augustine 05-2025
Post Graduate Diploma - Mediation Studies
University of The West Indies
St. Augustine10-2015
Certified - Mediator
Mediation Board of Trinidad And Tobago
01-2015
Bachelor of Science - International Relations, Minor in Public Sector Management
University of The West Indies
St. Augustine09.2013
Skills
- Analytical Thinking
- Client Relations
- Document Management
- Active Listening and Communication
- Meeting Coordination and Documentation
- Effective Communication
- Conflict Management/ Resolution
- Facilitator/ presenter
- Report writing
- ADR Professional
Objective
Dynamic and detail-oriented professional with experience in mediation and conflict resolution, seeking to contribute to an organization where I can drive effective resolution strategies and improve overall program efficiency.
Accomplishments
- A past member of the Community Peacemakers group of Mediators.
- Completion of Mediation Practicum at the University of the West Indies St. Augustine.
- Certified Mediator with the Mediation Board of Trinidad and Tobago.
References
- Stephanie Sahadeo, Personal Assistant, V.P. Technical Services, PLIPDECO, 293-4010
- Sade Clarke, Administrative Assistant II, PLIPDECO, 498-9344
Timeline
Certified Mediator
Division of Health Wellness and Social Protection
12.2022 - Current
Administrative Assistant
PLIPDECO
03.2018 - 11.2022
Human Resources Assistant (OJT)
SWRHA
05.2015 - 01.2017
Human Resources Assistant (OJT)
WASA (Tobago)
06.2014 - 08.2014
Bachelor of Science - International Relations, Minor in Public Sector Management
University of The West Indies
Master of Science - Mediation Studies (Pending Thesis Completion)
University of The West Indies
Post Graduate Diploma - Mediation Studies
University of The West Indies
Certified - Mediator
Mediation Board of Trinidad And Tobago
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