MERISSA RAMCHARAN
Consultant General Manager
Curepe
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
2026
2026
years of professional experience
Work History
Consultant General Manager
St Augustine Surgical Center
2022 - Current
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Analyzed financial data to identify cost-saving opportunities, advising clients on budget optimization strategies.
- Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
- Boosted client revenue streams by identifying and capitalizing on untapped market opportunities.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Transformed client digital strategies, leveraging cutting-edge technologies to enhance online presence and customer interaction.
- Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
- Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
- Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Educated staff on organizational mission and goals to help employees achieve success.
Business Development Consultant
Arima Private Hospital
2022 - 2023
- Negotiated contracts and closed sales with new and existing clients.
- Elevated client engagement levels through regular communication updates and strategically planned touchpoints.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Increased client base by identifying new business opportunities and developing strategic partnerships.
- Devised business plan outlining concise and actionable targets and sales goals.
- Obtain Private Nursing Home License for operations of the hospital
Business Development Consultant
Rampersad Medical Centre
2022 - 2022
- Arranged potential client contacts, cultivated relationships, and followed through all service needs.
- Conducted market research and analyzed industry trends to inform business development strategies.
- Streamlined internal processes to improve efficiency, enabling the team to focus on revenue-generating tasks.
- Met the goal and objective of my hiring by successfully obtaining the hospital's Private Nursing Home Liscense.
Operating Room Charge Nurse
North Central Regional Health Authority
2020 - 2022
- Implemented infection control measures to maintain a sterile operating environment, reducing the risk of postoperative complications.
- Evaluated staff performance regularly to ensure high-quality service delivery within the operating room setting.
- Mentored new nurses through orientation, providing guidance on operation room protocols and nursing responsibilities.
- Promoted a positive work environment by addressing staff concerns promptly and effectively.
- Collaborated with interdisciplinary teams for better patient care coordination and optimal surgical outcomes.
- Acted as a liaison between surgical teams and hospital administration, advocating for necessary resources and support for the operating room department.
- Contributed to continuous improvement initiatives aimed at enhancing operating room efficiency and overall patient experience.
- Enhanced team communication by conducting regular meetings, fostering collaboration, and sharing best practices among staff members.
Medical Services Officer
Trinidad and Tobago Defence Force
2016 - 2019
- Demonstrated flexibility in adapting to changing priorities while maintaining focus on achieving organizational objectives.
- Boosted team morale by fostering a positive work environment that encouraged collaboration and open communication among colleagues.
- Optimized operational efficiency through meticulous scheduling and resource allocation management.
- Ensured compliance with all relevant laws, regulations, and guidelines within the organization
- Enhanced staff training by developing comprehensive medical service education programs.
- Evaluated staff performance regularly, providing constructive feedback and coaching for professional growth opportunities.
- Utilized data-driven approaches to inform decision-making processes related to patient care strategies, staff development plans, and resource allocation prioritization.
- Conducted thorough assessments to identify areas of improvement in medical services offered.
- Managed medical resources effectively, ensuring optimal availability and utilization.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Assisted with the scheduling of surgeries, managed pre-certifications and verified insurance coverage.
- Promoted a culture of continuous improvement through ongoing process evaluation and refinement in the delivery of medical services.
- Developed strong relationships with community partners to promote public health initiatives and collaborative efforts.
Operating Room Registered Nurse
North Central Regional Health Authority
2008 - 2016
- Performed pre-operative assessments to prepare patients for surgery.
- Provided direct support to surgical team during procedures.
- Enhanced patient safety by implementing strict adherence to surgical protocols and guidelines.
- Implemented time-out protocols before starting surgeries, verifying correct patient identification and procedural details.
- Utilized sterile techniques and infection-control guidelines to maintain clean and safe environment.
- Assisted in complex surgeries with precise execution of tasks, ensuring optimal outcomes for patients.
- Reduced postoperative complications through vigilant monitoring of patients during surgery.
- Maintained a sterile environment within the operating room, reducing the risk of infection.
- Provided instruction to patients and family members before and after surgical procedures.
- Sanitized, selected and organizing instruments, equipment and supplies according to surgeon preferences.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Assisted physicians in operating room by providing necessary supplies and equipment.
- Conducted thorough preoperative assessments to identify potential risks and address concerns prior to surgery.
- Streamlined communication among surgical team members, facilitating efficient flow of information during critical moments in surgery.
Registered General Nurse
North West Regional Health Authority
2004 - 2008
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Maintained accurate and thorough documentation of all patient encounters, ensuring compliance with regulatory requirements and facilitating seamless information-sharing among healthcare providers.
- Developed strong rapport with patients and families by demonstrating empathy, active listening skills, and cultural sensitivity during interactions.
- Exhibited strong leadership abilities when managing complex patient cases or overseeing the work of support staff members.
Education
Master of Science - Public Sector Management
University of The West Indies
Saint Augustine, Trinidad And Tobago 05.2001 -
Bachelor of Science - Nursing Administration
University of The West Indies
St Augustine 05.2001 -
No Degree - General Nursing
Basic Nursing Education Programme
Port Of Spain, Trinidad And Tobago 05.2001 -
Skills
Problem-solving
Time management
Team collaboration
Client relationships
Analytical thinking
Quality assurance
Client engagement
Decision-making
Best practices implementation
Team leadership & development
Timeline
Master of Science - Public Sector Management
University of The West Indies
05.2001 -
Bachelor of Science - Nursing Administration
University of The West Indies
05.2001 -
No Degree - General Nursing
Basic Nursing Education Programme
05.2001 -
Consultant General Manager
St Augustine Surgical Center
2022 - Current
Business Development Consultant
Arima Private Hospital
2022 - 2023
Business Development Consultant
Rampersad Medical Centre
2022 - 2022
Operating Room Charge Nurse
North Central Regional Health Authority
2020 - 2022
Medical Services Officer
Trinidad and Tobago Defence Force
2016 - 2019
Operating Room Registered Nurse
North Central Regional Health Authority
2008 - 2016
Registered General Nurse
North West Regional Health Authority
2004 - 2008