Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
References
Timeline
Generic

Priya Maharaj

Couva

Summary

Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Call Center Agent

Iqor
Chagunaus , Trinidad And Tobago
02.2025 - Current
  • Managed high-volume of inbound and outbound customer calls.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Assisted customers with inquiries, issues and complaints via telephone, email and chat.
  • Completed high volume of outbound calls per day with above-average conversion rate.

Cashier

PRD Trading
Preysal Couva , Trinidad And Tobago
07.2023 - 10.2025
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Counted and balanced cashier drawers.
  • Issued receipts, refunds, credits or change due to customers.

Accounting Assistant

Maharaj Accounting
Couva , Trinidad And Toabgo
05.2024 - 08.2025
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Matched orders with invoices and recorded required information.
  • Handled daily cash transactions and maintained petty cash fund.

Education

Bachelor of Arts - Law

Institute of Law And Academic Studies
Chaguanas
08-2028

Associate of Applied Science - Paralegal Studies

University of The West Indies, Open Campus
St Agustine
11-2024

High School Diploma -

SWAHA Hindu College
Sangre Grande
07-2022

Skills

  • Legal research and case management
  • Contract drafting
  • Customer service excellence
  • Time management
  • Attention to detail
  • Effective communication
  • Organizational skills
  • Adaptability and flexibility

Languages

English
First Language
Hindi
Proficient (C2)
C2
Chinese (Mandarin)
Upper Intermediate (B2)
B2

Affiliations

  • Classically Trained Kathak Dancer
  • Classical Pianist

Certification

  • Certificate attained from Ministry of Culture for Mentorship Programme (2019)
  • Certificate acquired from Ministry of Education for cultural programme (2024)

References

References available upon request.

Timeline

Call Center Agent

Iqor
02.2025 - Current

Accounting Assistant

Maharaj Accounting
05.2024 - 08.2025

Cashier

PRD Trading
07.2023 - 10.2025

Bachelor of Arts - Law

Institute of Law And Academic Studies

Associate of Applied Science - Paralegal Studies

University of The West Indies, Open Campus

High School Diploma -

SWAHA Hindu College

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Priya Maharaj