Rea Fisher
Chaguanas
Summary
To use my talents, acquired skills and work experience to make a dynamic contribution to a dynamic team.
Overview
3
3
years of professional experience
Work History
Client Service Representative (CSR)
Actavo (Trinidad & Tobago Limited)
2020.07 - Current
- Management of Phone system (Inbound & Outbound)
- Effectively provide support/ troubleshooting clients' queries and complaints
- Ensure ETA compliance is kept
- Manage Customers' expectations
- Identify potential job failures and escalate to necessary departments for resolutions
- Remain Current and Informative on services and products being Offered
- Provide a welcoming and informative interaction for customers
- Report data to necessary departments
- Accurately Report Daily Progress
- Report Effectively internal and external Billing Reports
- Manage queries within Reporting both internally and externally.
Administrative Assistant
Waste Disposals (2003) Ltd.
- Managed marketing support (call to ensure customer satisfaction)
- Troubleshoot/ Resolve customer queries and complaints
- Communicate effectively with vendors
- Managed the phone system (making and receiving calls)
- Coordinate and schedule daily jobs for the sanitation crew
- Responsible for preparing contracts
- Typing reports and activities to reflect daily income
- Ensure monthly customer service profile of jobs for each month was completed in a timely manner
- Filing of official and confidential documents
- Effectively process monthly and yearly attendance
- In charge of Preparing timesheets.
Dental Assistant / Front Desk Receptionist
RelaxDental Services (Clinical Dental Services LTD)
- Record the inventory of stock
- Record and process cases (dentures and impressions) received and delivered
- Schedule and confirm appointments
- Updating/ Recording patient information
- Ensuring daily accounts were balanced
- Filing of confidential information.
Administrative Secretary
Dominion Security Services LTD
- Inventory of stock
- Client support/ troubleshooting
- Preparing time sheets for security personnel
- Ensuring client satisfaction of services both internally and externally
- Filing and retrieval of sensitive documents
- Ensuring that firearms were accurately logged in/out of the compound
- Marketing calls.
Education
Synergy Technical Institute
Synergy Technical Institute
Synergy Technical Institute
Synergy Technical Institute
Synergy Technical Institute
Practical Accounting -
SCHOOL OF PRACTICAL ACCOUNTING
Peachtree Accounting, Microsoft Excel -
SCHOOL OF PRACTICAL ACCOUNTING
Skills
- Microsoft Office, Canva
- Strong analytical skills with the ability to gather, assess and interpret data
- Data Entry & Documentation
- Multitasking
- Quality conscious and results-oriented
- Competent management of time
- Quick to embrace challenges and changes in priority
- An effective written and verbal communicator
- Problem solving
- Compassionate professional driven to create a supportive and inclusive environment for team members and clients
Sports Played
- Softball
- Volleyball
References
Shelly-Ann Jack, Back Office Supervisor, 1 (868) 322- 7451
Lisa Osmond, Police Officer, 1(868)383306
Hobbies and Interests
- Networking
- Travelling
- Cultural Exchange
- Reading
- Singing
- Writing (poetry, short stories, songs)
- Video and photo editing
- Content creation
- Learning new languages
Timeline
Client Service Representative (CSR)
Actavo (Trinidad & Tobago Limited)
2020.07 - Current
Administrative Assistant
Waste Disposals (2003) Ltd.
Dental Assistant / Front Desk Receptionist
RelaxDental Services (Clinical Dental Services LTD)
Administrative Secretary
Dominion Security Services LTD
Synergy Technical Institute
Synergy Technical Institute
Synergy Technical Institute
Synergy Technical Institute
Synergy Technical Institute
Practical Accounting -
SCHOOL OF PRACTICAL ACCOUNTING
Peachtree Accounting, Microsoft Excel -
SCHOOL OF PRACTICAL ACCOUNTING