Reneise Jogee-Ali
Summary
Dedicated customer service professional with extensive experience in industrial relations. Proven skills in establishing rapport with clients and problem-solving. Committed to maintaining customer satisfaction and contributing to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Temporary Clerical
Ministry of Education
12.2021 - Current
- Receive related correspondence on a daily basis
- Copying of relevant documents and presenting it in a form which is legible and neat within the set time frame
- Dispatch correspondence
- Maintain and record of files of officers on Disciplinary Charges
- Maintain Registers of respective files leaving the Unit
- Assist Officers and Customers (members of the public) via telephone with information
- Assist in Ticketing System in the Industrial Relations Unit
- Experience with documenting Minutes of TTUTA meetings
- Additional duties as requested by supervisors and any other cohesiveness are conducted in accordance with Public Service Directives and Departmental procedures and rules
Assistant Supervisor
Ministry of Education
06.2021 - 07.2021
- Admitted candidate to the examination centre
- Seated all candidates
- Distributed question papers
- Collected scripts and test booklets at the end of each period
- Supervised candidates during examinations
Intern/Trainee Programme (Human Resource Management)
Rhand Credit Union
07.2017 - 08.2017
- Provided administrative support to the Human Resource Department
- Updated company databases by inputting new employee contact information and employment details
- Reviewed existing members accounts and assist with updates
- Scheduled interviews with shortlisted candidates
- Gathered pertinent payroll data
- Prepared timesheets for interns
- Filed Human Resource documents
- Dispatched Statements to members
- Took members calls and provided accurate, satisfactory answers to their concerns and queries
Education
Bachelor of Science - Banking And Finance, Human Resource Management
University of The West Indies St. Augustine Campus
St. Augustine07.2024
Pre-Science N1 Programme - Biology, Chemistry, Mathematics
University of The West Indies St. Augustine Campus
09.2018
CAPE- Unit 1 and Unit 2 - Communications, Caribbean Studies, Biology, Chemistry, Puremaths
St. Joseph's Convent Port-of-Spain
06-2017
CXC- Ordinary Level Certificate - Mathematics, English Language, English Literature, Spanish, Physics, Add Maths, Biology, Chemistry
St. Joseph's Convent Port-of-Spain
07-2015
Skills
- Diverse Groups Presentation
- MS Word
- MS Excel
- MS PowerPoint
- Database searches
- Literature Reviews
- Written communication
- Oral communication
- Deadline management
- Team-oriented environment
- Relationship development
- Team collaboration
- Leadership
Certification
- Management Skills Development Programme, Cipriani College of Labour Co-Operative Studies
- Governance Leadership and Enhancing Financial Literacy
- Customer Service, Public Service Academy
- Online Workshop entitled Customer Service
AFFILIATIONS
- Turtle Village Trust, 07/01/16, Present, Outreach Community activities, Programme Planning and logistics support, Assisted the tagging and data collecting field teams, Assisted in visitor education and outreach
- Lady Hochoy Home, Organise annual Christmas parties, Homework supervision, Donation of clothes/toys
- Princess Elizabeth Centre, Organise annual Christmas parties, Homework supervision, Donation of clothes/toys
- UWI Alumni Association (UWIAA), Lifetime member, 07/01/24
- St. Joseph's Convent Port-of-Spain Past Pupils' Association, 07/01/17- Present
HOBBIES
- Swimming
- Tennis
- Listening to music
- Communicating
- Socialising
- Volunteering
Timeline
Temporary Clerical
Ministry of Education
12.2021 - Current
Assistant Supervisor
Ministry of Education
06.2021 - 07.2021
Intern/Trainee Programme (Human Resource Management)
Rhand Credit Union
07.2017 - 08.2017
Bachelor of Science - Banking And Finance, Human Resource Management
University of The West Indies St. Augustine Campus
Pre-Science N1 Programme - Biology, Chemistry, Mathematics
University of The West Indies St. Augustine Campus
CAPE- Unit 1 and Unit 2 - Communications, Caribbean Studies, Biology, Chemistry, Puremaths
St. Joseph's Convent Port-of-Spain
CXC- Ordinary Level Certificate - Mathematics, English Language, English Literature, Spanish, Physics, Add Maths, Biology, Chemistry
St. Joseph's Convent Port-of-Spain
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