Reshma Mituram
Curepe,TUP
Summary
Dynamic and results-oriented professional with extensive experience at Stewart Title Guaranty Company. Excelled in document preparation, client support, and maintaining high confidentiality standards. Proven ability to learn new technologies swiftly and adapt to fast-paced environments. Demonstrated exceptional organizational skills and a commitment to improving customer satisfaction through meticulous attention to detail and effective communication.
Overview
17
17
years of professional experience
Work History
Legal Assistant
Stewart Title Guaranty Company
04.2022 - 09.2024
- Maintained timely resolution of registered amendments by preparing and organizing essential documents within a 24 hour turn around time.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Managed high-volume workload while maintaining strict attention to detail on every task such as reviewing Title to ensure that it is 'clean', i.e. no liens, judgments, court orders or concerning registrations on Title.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Liaised with all departments to ensure that due diligence was completed prior to issuing amendments for new registrations on Title.
- Communicated pertinent information to clients via phone, email, and mail.
- Prepared and presented training sessions on complex amendments or new changes to the process.
Cancellations Associate
Stewart Title Guaranty Company
06.2011 - 04.2022
- Engaged in friendly conversation with clients to better uncover individual needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained easy to follow tracking and filing system for new, pending and completed tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Prepared and presented training sessions on complex tasks or new changes to protocol.
- Self-motivated, with a strong sense of personal responsibility.
- Facilitated training sessions for colleagues and new employees to better ensure compliance in protocols across departments.
- Contributed to implementing new data management system.
Administrative Assistant
Stewart Title Guaranty Company
10.2009 - 06.2011
- Supported processing teams by tracking and assigning tasks while ensuring an equal distribution of duties.
- Developed and managed electronic filing system for confidential documents, preserving important company records and improving access to information.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
Manpower Staffing (contract CIBC Wood Gundy)
02.2008 - 08.2009
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Participated in several office events such as holiday parties or team-building activities for promoting a positive company culture and boosting employee morale.
- Proved successful in opening individual and corporate accounts while maintaining accuracy and confidentiality within tight deadlines.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Arts - Literatures in English
University of The West Indies
St. Augustine, Trinidad & TobagoSkills
- Fast Learner
- Document Preparation
- Document drafting
- Document filing
- Writing and editing
- Client Support
- Proofreading
- Task Prioritization
- Document Editing
- Customer Service
- File Organization
Accomplishments
- Promoted to Legal Assistant without having a legal background.
- Frequently updated the training manual on new or improved processes.
- Collaborated with managing directors to update obsolete protocols and documents.
Writing, Photography, Research for ongoing projects
Wrote and published a poetry book titled Reflections on Love, Life & Loss.
Currently in production is a collection of stories titled Under The Mango Tree and Other Short Stories and a colouring book for kids aged 7 - 11.
Research for novel series (trilogy), The Changeling Project is ongoing.
Photography is more of a hobby with ample room for improvement. The cover of Reflections on Love, Life & Loss is actually a photo taken on the Ward's Island boardwalk in Toronto.
Timeline
Legal Assistant
Stewart Title Guaranty Company
04.2022 - 09.2024
Cancellations Associate
Stewart Title Guaranty Company
06.2011 - 04.2022
Administrative Assistant
Stewart Title Guaranty Company
10.2009 - 06.2011
Administrative Assistant
Manpower Staffing (contract CIBC Wood Gundy)
02.2008 - 08.2009
Bachelor of Arts - Literatures in English
University of The West Indies
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