SADE BHARATH
Maracas Bay
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping. Energetic Inventory Specialist eager to support team objectives and contribute to business success. Open and clear communicator specializing in merchandising, tagging and display set-up. Resourceful Inventory Specialist driven to maximize customer engagement and sales revenues. Organized team player adept at multitasking on complex assignments in challenging, fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Iqor Trinidad Call Center
02.2023 - 12.2023
- Provided feedback on usability and suggest improvements to the product design teams.
- Kept abreast of regulatory requirements from accrediting bodies and federal, state and local statutes.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
- Analyzed existing application functionality against customer requirements ensuring compliance.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
- Developed corrective and preventive action plans to resolve non-compliance issues.
Data Analyst
Iqor Trinidad Call Center
01.2022 - 01.2023
- Synthesized business intelligence or trend data to support recommendations for action.
- Designed automated ETL processes for efficient data extraction, transformation and loading in order to improve accuracy and reliability of reporting systems.
- Translated raw data into meaningful information using statistical techniques.
- Provided supporting information to substantiate research findings.
- Worked with internal teams to understand business needs and changing strategies.
- Identified needs of customers promptly and efficiently.
Call Center Trainer
Iqor Trinidad Call Center
06.2021 - 12.2021
- Participated in meetings with senior management to discuss current challenges faced by the organization's call centers.
- Conducted regular assessments to identify individual skills gaps, and provided tailored coaching sessions to address them.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Evaluated trainees' progress through quizzes and exams at the end of each session.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Explained goals and expectations required of trainees.
Customer Service Representative
Iqor Trinidad Call Center
11.2020 - 05.2021
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Manager
Nigel R. Khan Book Sellers
07.2019 - 07.2020
- Created and maintained sales environment to support business objectives.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Collaborated with marketing team to create promotional materials for target customers.
- Prospected for new business using databases and other strategies to generate sales.
Team Leader
Nigel R. Khan Book Sellers
11.2018 - 06.2019
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Initiated training sessions and coached employees to develop effective staff.
- Implemented new processes and procedures as needed.
- Developed strategies to increase productivity and efficiency of the team.
Customer Care Representative
Nigel R. Khan Book Sellers
06.2018 - 10.2018
- Provided accurate information about products, prices and services.
- Greeted customers to determine wants or needs.
- Suggested ideas for improving store operations and increasing profits.
- Handled customer complaints in a professional manner.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Developed trusting relationships with customers by making personal connections.
Education
Some College (No Degree) - Mathematics
Trinity College
Some College (No Degree) - English Language And Literature
Trinity College
Some College (No Degree) - Advanced Mathematics
Trinity College
Some College (No Degree) - Information Technology
Trinity College
Physical Education
Trinity College
Principles Of Accounting
Trinity College
Spanish
Trinity College
Skills
- Documentation and Materials
- Improvement Recommendations
- QA Reporting
- Technical Support
- Supplier Audits
- Mentoring and Training
- Issue Resolution
- Quality Assurance Controls
- Material Selection
- Microsoft Office Expertise
- Office Equipment Proficiency
- Problem-Solving Abilities
- Order Processing
- Executive Management Support
- Prioritization
- Administrative Support
- Retail Sales Customer Service
- Customer Service
- Project Management Abilities
Certification
- In addition to my professional qualifications, I am CPR certified, reflecting my dedication to maintaining a safe and secure work environment. This certification underlines my commitment to the well-being of colleagues and clients alike
References
References available upon request.
Timeline
Quality Assurance Analyst
Iqor Trinidad Call Center
02.2023 - 12.2023
Data Analyst
Iqor Trinidad Call Center
01.2022 - 01.2023
Call Center Trainer
Iqor Trinidad Call Center
06.2021 - 12.2021
Customer Service Representative
Iqor Trinidad Call Center
11.2020 - 05.2021
Manager
Nigel R. Khan Book Sellers
07.2019 - 07.2020
Team Leader
Nigel R. Khan Book Sellers
11.2018 - 06.2019
Customer Care Representative
Nigel R. Khan Book Sellers
06.2018 - 10.2018
Some College (No Degree) - Mathematics
Trinity College
Some College (No Degree) - English Language And Literature
Trinity College
Some College (No Degree) - Advanced Mathematics
Trinity College
Some College (No Degree) - Information Technology
Trinity College
Physical Education
Trinity College
Principles Of Accounting
Trinity College
Spanish
Trinity College
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