Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
MARITAL STATUS
DATE OF BIRTH
O'LEVEL PROGRAM
COURSES ATTENDED
Affiliations
Timeline
Generic
Shudalia NS Khan

Shudalia NS Khan

Chaguanas

Summary

Managing Director at Faisal Ali Customs Brokerage Services with extensive experience in customs brokerage and logistics coordination. Proven ability to build strategic relationships and lead teams to optimize operational efficiency. Achievements include enhanced service delivery and strict compliance adherence, fostering a collaborative and problem-solving culture.

Overview

26
26
years of professional experience

Work History

Managing Director

Faisal Ali Customs Brokerage Services
12.2016 - Current
  • Oversee all operational, financial, and administrative aspects of customs brokerage operations, ensuring full compliance with national import/export regulations.
  • Directed a team of 14 employees, improving efficiency and service delivery by implementing streamlined workflow systems.
  • Built and maintained strategic relationships with customs authorities, port officials, and logistics providers to facilitate expedited cargo clearance.
  • Managed high-value imports and exports across diverse industries, ensuring timely clearance and regulatory compliance.

Marketing Representative

F.E.I Logistics Inc. (Miami)
01.2015 - 11.2016
  • Conducted market research to identify trends and customer needs.
  • Conducted competitor analysis to monitor competitors' activities and keep abreast of market changes.
  • Developed relationships with key stakeholders within the industry to drive new business opportunities.
  • Cultivated strong relationships with clients through timely communication and follow-ups.
  • Maintained a database of contacts related to customers and vendors for future reference.
  • Provided support in preparing presentations for internal and external meetings.

Shipping Coordinator

Rose Environmental Services Limited
11.2006 - 11.2007
  • Updated computerized tracking system to reflect current shipment information.
  • Tracked shipments using automated systems to monitor progress and ensure on-time delivery.
  • Monitored inventory levels to ensure timely replenishment of stock items.
  • Coordinated deliveries based on customer requirements while optimizing cost savings opportunities.
  • Generated reports detailing shipment activities for management review.
  • Coordinated the movement of goods between suppliers, customers, and warehouses.
  • Prepared bills of lading for outgoing freight shipments according to established guidelines.
  • Managed shipping documents to ensure accuracy and compliance with applicable regulations.
  • Served as a liaison between logistics personnel, sales staff, and customers throughout the supply chain process.

Shipping Coordinator (Electrical Division)

Hadco Limited
08.2006 - 11.2006
  • Created purchase orders for materials needed to fulfill customer orders.
  • Monitored inventory levels to ensure timely replenishment of stock items.
  • Served as a liaison between logistics personnel, sales staff, and customers throughout the supply chain process.
  • Generated reports detailing shipment activities for management review.
  • Maintained communication with vendors regarding delivery schedules, product availability, and order status.
  • Prepared bills of lading for outgoing freight shipments according to established guidelines.
  • Tracked shipments using automated systems to monitor progress and ensure on-time delivery.

Cargo Agent

Laparkan Trinidad Limited
03.2004 - 08.2006
  • Resolved customer complaints promptly in a professional manner.
  • Investigated discrepancies between actual cargo received and shipped versus expected amounts.
  • Communicated effectively with truck drivers regarding pickup and delivery schedules.
  • Inspected cargo to ensure compliance with safety regulations prior to loading or unloading.
  • Prepared reports summarizing daily activity related to cargo operations.
  • Developed relationships with vendors in order to secure competitive rates for shipping services.
  • Coordinated the movement of goods between terminals and ensured efficient delivery of cargo items.
  • Ensured accurate data entry into computer systems related to cargo tracking information.
  • Worked closely with customs officials in order to facilitate clearance of international shipments.

Passenger Service Agent

General Aviation Services
06.2003 - 02.2004
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Enforced airline policies such as smoking restrictions, carry-on item limits.
  • Tracked lost items belonging to passengers and coordinated delivery when found.
  • Greeted passengers and assisted with their inquiries.
  • Weighed luggage and collected fees for excess baggage.
  • Ensured all safety protocols were followed during the check-in process.
  • Answered customer questions regarding flight information, airport amenities, and travel regulations.
  • Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
  • Managed customer complaints in a professional manner while providing solutions to resolve issues.
  • Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
  • Informed passengers of any changes in flight schedules or other travel related matters.

Customer Service Agent/Production Assistant

Janouras Custom Designs
01.2001 - 06.2003
  • Collaborated with other departments such as logistics and sales to resolve customer issues.
  • Followed up with customers via phone or email after purchase was made to ensure satisfaction.
  • Attended training sessions regularly to stay current on new products or services.
  • Developed strategies for handling difficult customers effectively while maintaining professionalism.
  • Identified opportunities to improve customer service processes and procedures.
  • Resolved customer complaints quickly and efficiently.
  • Answered incoming calls promptly and professionally within company standards.
  • Returned customer calls in established turnaround time to meet company objectives.

Sales Audit Clerk

Air Caribbean Limited
03.2000 - 10.2000
  • Coordinated with various departments within the organization to ensure accurate reporting of sales activities.
  • Performed daily audits of transactions to identify irregularities or inconsistencies in pricing or sales totals.
  • Participated in special projects as assigned by senior management team members.
  • Verified accuracy of data entered into the system and identified any errors or omissions.
  • Identified discrepancies in sales records and compiled reports to management.

Assistant Travel Consultant

Ferry Tours & Travel
10.1999 - 02.2000
  • Verified accuracy of all documents related to customer's trip before issuing tickets.
  • Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
  • Developed customized travel plans to meet customer needs and preferences.
  • Provided customers with detailed information about travel destinations and packages.
  • Conducted research on new destinations and attractions to expand product portfolio.
  • Provided excellent customer service in a fast-paced environment.
  • Developed and maintained strong relationships with customers to ensure repeat business.
  • Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
  • Assisted customers in making changes to existing itineraries or canceling trips.

Education

Langdon’s Language Institute

Central Technology Centre Ltd

Edinburgh Educational Institute

Chaguanas Senior Comprehensive School

Chaguanas Junior Secondary School

Skills

  • Customs brokerage
  • Logistics coordination
  • Customer service
  • Strategic relationship building
  • Team leadership
  • Market research
  • Data analysis
  • Effective communication
  • Problem solving
  • Team collaboration
  • Financial management
  • Staff management
  • Corporate social responsibility

References

  • Imam Moonaf, Mohammed, 620-8118, Islamic Centre
  • Ms. Pamela, Marin, 623-2576, First Citizens Bank, St. Vincent Street

Hobbies and Interests

Reading, Listening to Music, Travelling

MARITAL STATUS

Married

DATE OF BIRTH

August 7th, 1981

O'LEVEL PROGRAM

  • Mathematics
  • Additional Mathematics
  • English Language
  • Physics
  • Chemistry
  • Biology
  • Social Studies

COURSES ATTENDED

  • Business Organization & Development Services (Customer Care)
  • The Travel Career Institute Of Trinidad (Airline Reservations/Customer Care)
  • Caribbean Star Airlines (Training - all aspects of the airline) - Antigua
  • Continental Airlines (Training- all aspects of the airline) – New Jersey
  • Dangerous Goods Training/Cargo Handling/Load Sheet Operations – Aircrafts /Container Loading (New Jersey)
  • Conversational Spanish (Level 1 )

Affiliations

  • Travelling
  • Photography
  • Cooking/Baking
  • Hiking
  • Fitness

Timeline

Managing Director

Faisal Ali Customs Brokerage Services
12.2016 - Current

Marketing Representative

F.E.I Logistics Inc. (Miami)
01.2015 - 11.2016

Shipping Coordinator

Rose Environmental Services Limited
11.2006 - 11.2007

Shipping Coordinator (Electrical Division)

Hadco Limited
08.2006 - 11.2006

Cargo Agent

Laparkan Trinidad Limited
03.2004 - 08.2006

Passenger Service Agent

General Aviation Services
06.2003 - 02.2004

Customer Service Agent/Production Assistant

Janouras Custom Designs
01.2001 - 06.2003

Sales Audit Clerk

Air Caribbean Limited
03.2000 - 10.2000

Assistant Travel Consultant

Ferry Tours & Travel
10.1999 - 02.2000

Langdon’s Language Institute

Central Technology Centre Ltd

Edinburgh Educational Institute

Chaguanas Senior Comprehensive School

Chaguanas Junior Secondary School

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Shudalia NS Khan