Tishawna Ramdan
Carenage
Summary
Friendly and dynamic, with high initiative, currently pursuing a degree in Behavioral Science with an emphasis in Psychology. Flexible, new professional with personal background in business and knowledge of modern office procedures. Positive work ethic and ready to seek out new challenges to achieve the highest possible standard.
Overview
4
4
years of professional experience
Work History
Supervisor
Soohong Service Station (NP Gas Station)
05.2024 - Current
- Handles cash transactions such as cashing, receiving/writing cheque, paying suppliers, and balancing draws at end of shift.
- Overseeing all deliveries coming in such as Fuel and store deliveries
- Overseeing Daily operations and ensuring all tasks are completed
- Properly train and supervise employees
- Ensure compliance with regulations and laws in relation to gas station operation.
- Inventory management
Doctor's Assistant
Maraval Medical Centre
03.2024 - 04.2024
- Greeting patients when entering the building
- File management
- Taking patient's weight
- Urinal analysis
- Preparation of invoices
- Preparation of referral/basic letters
- Data entry
- Managing telephones and electronic communications such as emails and WhatsApp etc.
- Maintaining appointment schedules
- Prepare and maintain patients' charts, records and medical histories
- Bill patients and third-party payers such as insurance
- Process payments and insurance claims
- Type medical reports
Clerical Assistant
The Judiciary of Trinidad and Tobago
02.2021 - 02.2023
- Records and document filings-file important company records and ensure documents are well kept
- This also involves compiling, copying, and sorting records of office activities
- Scanning of Probate and Criminal case files
- Digitization of Administrative records such as Pay Record Cards
- Verification of scanned data for errors and completing rescans where necessary
- Inventorying, boxing, labeling and disassembly and reassembly of Probate and Criminal case files in preparation for scanning
- File Jacket creation using Jellema assembly
- Inventory of Civil court records in preparation for transfer to offsite storage
- Auditing and Report writing after completion
- Verification of Pay Record Card information to ensure employee NIS numbers and names were accurate
- Data entry for Civil and Probate case files using an excel database
- Verification of Court case file information on SharePoint
- Completed training for new team members in the probate scanning process
- File research on the Judiciary’s Case Management Information System (JEMS)
- Putting electronic and/or physical paperwork in the correct place is essential for proper recordkeeping and easy retrieval
- Fair knowledge in operating Judiciary’s Case Management Information System (TTJIM).
Customer Service Representative
DIGICEL
01.2020 - 04.2020
- Assisted customers with the purchase of mobile devices by discussing the specifications and functions of each device
- Completed data entry and research as required to troubleshoot consumer problems
- Resolved customer complaints in a timely manner
- Maintained excellent customer relationships by handling questions and concerns with speed and professionalism
- Managed incoming phone calls and aided in a timely manner to improve customer satisfaction
- Conducted bill payment and other cashing operations
- Processed sales transactions and calculated the cost of products or services for customers
- Answered customer queries about products or services.
Education
POLYTECHNIC INSTITUTE
Ethel Street, Mucurapo Road01.2019
High School Diploma -
WOODBROOK SECONDARY SCHOOL
French Street, Port-Of-Spain01.2017
Skills
- Microsoft office – Excel, Word, Power Point, Photo Editor, Outlook
- Adobe Acrobat Reader
- People skills – getting along with others in the office as well as being welcoming to those encountered on the phone or in person
- Independence –do job well with limited supervision
- Language skills – in addition to speaking clearly and correctly on the phone, being able to spot spelling mistakes
- Computer competency – thorough familiarity with Microsoft Office products is helpful, as is a willingness to master industry-specific software
- Discretion – while filing or entering data personal or confidential information others privacy needs to be respected
- Quick learner- can adapt quickly to most working environments
- Team oriented Personality- willing and helpful with assisting team members in achieving tasks
- Problem Solving Abilities- able to think quickly in finding solutions to problems
- Patience
References
- Caneisha Isaac, The Judiciary of Trinidad and Tobago, Divisional Records Administrator, 1868-2956084
- Carlene Celestine, The Judiciary of Trinidad and Tobago, Civil Divisional Court Supervisor, 1868-738-4432
Timeline
Supervisor
Soohong Service Station (NP Gas Station)
05.2024 - Current
Doctor's Assistant
Maraval Medical Centre
03.2024 - 04.2024
Clerical Assistant
The Judiciary of Trinidad and Tobago
02.2021 - 02.2023
Customer Service Representative
DIGICEL
01.2020 - 04.2020
POLYTECHNIC INSTITUTE
High School Diploma -
WOODBROOK SECONDARY SCHOOL
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