ZHOVAAN SOLOMON
1409 Marjorie Padmore Avenue, Phase 2, La Horquetta, Arima,
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Financial Solutions Associate (Advice Centre)
RBC Royal Bank T&T Ltd.
11.2022 - Current
- Answered constant flow of customer calls with minimal wait times.
- Managed over 40 customer calls per day as mandated
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Boosted sales revenue by skillfully promoting diverse service options.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
Account Service Agent (Digital Banking)
RBC Royal Bank T&T Ltd.
08.2018 - 10.2022
- Processed digital banking enrolment requests received through the various submission channels.
- Managed RBCC digital banking team's generic mailbox.
- Generated daily reports (influx and outstanding requests) for management.
- Trained new and current members of the RBCC digital banking team.
- Hosted numerous best practice sessions.
- Responded to online banking queries submitted by clients directly.
- Responded to online banking escalations from staff at the branch and the advice centre.
- Processed requests to add clients' accounts to their online banking profile via the secured messaging feature.
Account Service Agent (Account Maintenance)
RBC Royal Bank T&T Ltd.
06.2017 - 07.2018
- Responsible for creating and updating clients' records (TT, Bahamas & Barbados).
- Processing new account applications within SLA.
- Channeling digital banking applications to the appropriate mailbox for enrolment.
- Generated daily reports pertaining to accounts created for clients in the EC jurisdiction.
- Indexing all documents taken from the new account packages for future reference.
Service Representative (Nostro Department)
RBC Royal Bank T&T Ltd.
06.2016 - 01.2017
- Responsible for the team's data entry and ensuring that records are updated daily.
- Processing of stop payment requests on checks.
- Responsible for collecting and distributing the team's mail on a daily basis
Clerical Assistant (OJT)
Ministry Of Finance, Customs And Excise Division
05.2015 - 06.2016
- Composed sensitive, confidential reports and documentation.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Managed records and data transfer, ensuring traceability and improving operations through automated systems.
Education
Project Management
SBCS Global Learning Institute
Champs Fleurs, Trinidad12.2022
Information Technology - Network+
SBCS Global Learning Institute
Champs Fleurs, Trinidad05.2021
Principles of Real Estate Sales
UWI School of Business And Applied Studies-ROYTEC
Henry St, Port Of Spain11.2020
BBA - Bachelor of Business Administration
University of New Brunswick
New Brunswick, Canada10.2019
Associate of Science - Business Management
UWI School of Business And Applied Studies-ROYTEC
Henry St, Port Of Spain11.2017
English A (CSEC) - Grade 1
Johnson's Finishing School
Sorzano St, Arima08.2016
Principles of Accounting (CSEC) - Grade 3
Manzano's Educational Revision Institute
Park St, Port Of Spain01.2016
Mathematics (CSEC) - Grade 1
Johnson's Finishing School
Sorzano St, Arima08.2014
Principles of Business (CSEC) - Grade 2
Johnson's Finishing School
Sorzano St, Arima08.2014
Physical Education (CSEC) - Grade 2
St. Mary's College
Port Of Spain08.2013
Skills
- Excellent presentation skills
- Professional customer service expertise
- Effective documentation abilities
- Sales and Upselling
- Customer Retention Strategies
- Staff Training
- Professional Phone Etiquette
- Limited photography and videography skills
Accomplishments
- Solely responsible for training new recruits on the online banking team for 2 years (2020/2021).
- Awarded for the most referrals submitted in the months of June and July (2023) at the RBC Advice Centre.
Languages
Spanish
Elementary
A2
Timeline
Financial Solutions Associate (Advice Centre)
RBC Royal Bank T&T Ltd.
11.2022 - Current
Account Service Agent (Digital Banking)
RBC Royal Bank T&T Ltd.
08.2018 - 10.2022
Account Service Agent (Account Maintenance)
RBC Royal Bank T&T Ltd.
06.2017 - 07.2018
Service Representative (Nostro Department)
RBC Royal Bank T&T Ltd.
06.2016 - 01.2017
Clerical Assistant (OJT)
Ministry Of Finance, Customs And Excise Division
05.2015 - 06.2016
Project Management
SBCS Global Learning Institute
Information Technology - Network+
SBCS Global Learning Institute
Principles of Real Estate Sales
UWI School of Business And Applied Studies-ROYTEC
BBA - Bachelor of Business Administration
University of New Brunswick
Associate of Science - Business Management
UWI School of Business And Applied Studies-ROYTEC
English A (CSEC) - Grade 1
Johnson's Finishing School
Principles of Accounting (CSEC) - Grade 3
Manzano's Educational Revision Institute
Mathematics (CSEC) - Grade 1
Johnson's Finishing School
Principles of Business (CSEC) - Grade 2
Johnson's Finishing School
Physical Education (CSEC) - Grade 2
St. Mary's College
Similar Profiles
Kamalpreet KaurKamalpreet Kaur
Customer Service Representative at RBC Royal BankCustomer Service Representative at RBC Royal Bank
Priyashri JashPriyashri Jash
Banking Advisor at RBC Royal BankBanking Advisor at RBC Royal Bank
Adam Pantin-TaylorAdam Pantin-Taylor
Client Associate - Central Teller at RBC Royal Bank (T&T) LimitedClient Associate - Central Teller at RBC Royal Bank (T&T) Limited