Alana Barclay
29 St. John's Trace,Claxton Bay
Summary
Accomplished administrative professional with a proven track record in office administration and customer service excellence, notably at North West Regional Health Authority. Skilled in database maintenance and office staff leadership, demonstrating exceptional confidentiality and phone etiquette. Enhanced document tracking efficiency, significantly improving information retrieval processes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Secretary (Ag.)
North West Regional Health Authority
8-12 Dere Street, Port Of Spain
10.2018 - Current
- Provided administrative support to the office manager and other staff members.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Coordinated meeting logistics such as room reservations and catering services.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Assisted with special projects or tasks related to departmental functions upon request.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Clerical Assistant
Mt. Pleasant Government Primary School (OJT Program)
Soledad Road, Claxton Bay
11.2015 - 06.2017
- Assisted with filing documents and maintaining records.
- Provided administrative support for staff members.
- Managed incoming and outgoing mail correspondence.
- Ordered office supplies to maintain adequate inventory levels.
- Maintained an organized filing system of paper documents.
- Conducted research online or via library resources when necessary.
- Performed data entry tasks with accuracy and speed.
- Answered office phone and emails to schedule appointments, answer questions and document information.
Customer Service Representative
Standards Distributors Limited
Coffee Street, San Fernando
11.2014 - 04.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Clerical Assistant
Claxton Bau Health Center (OJT Program)
Southern Main Road, Claxton Bay
02.2012 - 10.2012
- Provided administrative support for staff members.
- Answered phone calls and directed them to the appropriate personnel.
- Assisted with filing documents and maintaining records.
- Greeted visitors and customers in a friendly, professional manner.
- Managed incoming and outgoing mail correspondence.
Customer Service Representative
Caribbean Safety Products Limited
Point Lisas Industrial Estate, Point Lisas
05.2010 - 08.2010
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Records Management Assistant
The Cocoa & Coffee Industry of Trinidad & Tobago
Chaguanas
09.2008 - 12.2008
- Assisted in developing and implementing records management policies and procedures.
- Maintained physical and electronic filing systems for documents, records, and other data.
- Developed processes to ensure accurate tracking of all stored information.
- Performed regular audits of all records to ensure accuracy of data.
- Created reports summarizing records management activities.
- Assisted with the destruction of outdated or unnecessary documents according to regulations.
- Retrieved requested documents from archives as needed.
Secretary
Music Lab
Arcade Mall, San Fernando
04.2006 - 09.2008
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Assisted with special projects or tasks related to departmental functions upon request.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
Education
BBA - Human Resources Management
COSTAATT
City Campus & South Campus, Trinidad11-2024
Diploma - Operations & Project Management
UNIATHENA
Online11-2024
Executive Diploma - Strategic Project Management
UNIATHENA
Online08-2024
Executive Diploma - Business Communication
UNIATHENA
Online01-2024
Associate of Applied Science - Business Administration
COSTAATT
City Campus & South Campus, Trinidad05-2020
Certificate - Microsoft Office Applications
University of The West Indies
10-2011
Diploma - Clerk Typist Course
College of Accounting & Secretarial Studies
Arcade Mall, San Fernando01-2005
Certificate - Typist/ Receptionist
YTEPP
Claxton Bay11-2004
Skills
- Letter writing
- Phone reception
- Office correspondence
- Requisition processing
- Minute Taking & Board Note writing experience
- Dictation experience
- Executive support
- Office administration
- Appointment coordination
- Office staff leadership
- Database maintenance
- File systems management
- Phone etiquette
- Confidentiality
Certification
- Microsoft Suit
- Great Plains
- Knowledge & experience in use of a typewriter
Affiliations
- Nail Technology (Certified)
- Stage Management (Basic)
References
References available upon request.
Timeline
Secretary (Ag.)
North West Regional Health Authority
10.2018 - Current
Clerical Assistant
Mt. Pleasant Government Primary School (OJT Program)
11.2015 - 06.2017
Customer Service Representative
Standards Distributors Limited
11.2014 - 04.2015
Clerical Assistant
Claxton Bau Health Center (OJT Program)
02.2012 - 10.2012
Customer Service Representative
Caribbean Safety Products Limited
05.2010 - 08.2010
Records Management Assistant
The Cocoa & Coffee Industry of Trinidad & Tobago
09.2008 - 12.2008
Secretary
Music Lab
04.2006 - 09.2008
- Microsoft Suit
- Great Plains
- Knowledge & experience in use of a typewriter
BBA - Human Resources Management
COSTAATT
Diploma - Operations & Project Management
UNIATHENA
Executive Diploma - Strategic Project Management
UNIATHENA
Executive Diploma - Business Communication
UNIATHENA
Associate of Applied Science - Business Administration
COSTAATT
Certificate - Microsoft Office Applications
University of The West Indies
Diploma - Clerk Typist Course
College of Accounting & Secretarial Studies
Certificate - Typist/ Receptionist
YTEPP
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