CHERISH RANSOME HAYES
#13 North Eastern Settlement, Sangre Grande.
Summary
I am a dedicated, results-oriented professional with a bachelor's degree in history. I am committed to the highest level of professionalism and excellence. Seeking to leverage acquired academic knowledge and work experience to secure a position within your agency that allows me the opportunity to utilize my strong interpersonal, communication, and organizational skills to achieve agency goals and personal development.
Overview
7
7
years of professional experience
Work History
Customer Care Agent
Digicel Trinidad and Tobago Ltd
Port of Spain
12.2023 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Promoted available products and services to customers during service, account management, and order calls
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
Customer Care Professional
Amplia Communications
San Juan
09.2023 - 11.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Promoted available products and services to customers during service, account management, and order calls
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
Customer Care Agent
Digicel Trinidad and Tobago Ltd
Port of Spain
09.2020 - 05.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Promoted available products and services to customers during service, account management, and order calls
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
Administrative Assistant
Judiciary Magistracy: Sangre Grande Magistrate Court
11.2017 - 10.2018
- Advice service users on legal procedures and services provided by the court
- Assists defendants, complainants, attorneys, law enforcement personnel, jurors, magistrates, clerk of the peace, and others in completing various legal forms as required for court
- Ensures that all fines and fees due to the court are collected and processed accurately and in a timely manner.
Education
Bachelor of Arts - History
University of The Southern Caribbean
06.2017
Caribbean Examinations Council -
North Eastern College
Sangre Grande01-2006
Skills
- Inbound Customer Service
- Customer Relations
- Telephone Reception
- Leadership
- Microsoft Office
References
- Mrs. Anna-Marie John, Ag Auditing Assistant| Court Internal Audit Unit, Judiciary, Corner Duke and Pembroke Streets, Port of Spain, 1-868-376-1462, annamariejohn@yahoo.com
- Ms. Ebony Debesette, Woman Police Constable, 33-34 Sanchez Street, Arima, 1-868-328-1680, ebonydebesette@hotmail.com
Timeline
Customer Care Agent
Digicel Trinidad and Tobago Ltd
12.2023 - Current
Customer Care Professional
Amplia Communications
09.2023 - 11.2023
Customer Care Agent
Digicel Trinidad and Tobago Ltd
09.2020 - 05.2023
Administrative Assistant
Judiciary Magistracy: Sangre Grande Magistrate Court
11.2017 - 10.2018
Bachelor of Arts - History
University of The Southern Caribbean
Caribbean Examinations Council -
North Eastern College
Similar Profiles
Richard PhillipRichard Phillip
Campaign Value Management Analyst at DIGICEL TRINIDAD AND TOBAGOCampaign Value Management Analyst at DIGICEL TRINIDAD AND TOBAGO
Renwick MollineauRenwick Mollineau
Field Force Manager at Digicel Trinidad And Tobago Ltd.Field Force Manager at Digicel Trinidad And Tobago Ltd.
JAVON LEACOCKJAVON LEACOCK
Programmer at Trinidad and Tobago Unit Trust Corporation (TTUTC)Programmer at Trinidad and Tobago Unit Trust Corporation (TTUTC)