Ciano Roberts
Chaguanas
Summary
Seasoned professional with over 8 years of managerial experience in restaurant management, dedicated to delivering exceptional customer satisfaction and meticulous attention to detail. Known for independent thinking and a proactive problem-solving approach in managerial and supervisory roles.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
Boost Cafe LTD
Chaguanas
10.2020 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Created new menu items based on customer feedback and industry trends.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Assisted with kitchen preparation during peak times as needed.
- Maintained detailed records of sales transactions and daily shift reports.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Analyzed food labels to help clients make informed decisions about what they eat.
Manager
Drink Lounge & Bistro
Woodbrook
05.2012 - 01.2020
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Trained employees on additional job positions to maintain coverage of roles.
- Ensured compliance with regulatory requirements and industry standards.
- Ensured compliance with all food safety regulations and sanitation standards.
- Adhered to all health department regulations regarding food storage and preparation.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Administrative Assistant
Travel Network Inc
Port Of Spain
06.2009 - 04.2012
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Communicated with customers to coordinate delivery times.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Developed and maintained filing systems for confidential documents and records.
- Worked with vendors to ensure competitive pricing for airfare, hotel accommodations, rental cars, tours and other services.
- Tracked flight schedules to inform customers about any delays or cancellations due to weather conditions or mechanical issues.
Education
High School Diploma -
St Francis Boy's College
Belmont, POS07-2001
Skills
- Restaurant operations management
- Food service knowledge
- Special events planning
- Event Coordinating
- Strong verbal and written communication skills
- Interpersonal and Communication Skills
- Costume Design
- Beverage Preparation
- Beverage knowledge
Languages
English
First Language
Spanish
Beginner (A1)
A1
Accomplishments
- Table Talk - Bartending Competition
References
References available upon request.
Timeline
Restaurant Manager
Boost Cafe LTD
10.2020 - Current
Manager
Drink Lounge & Bistro
05.2012 - 01.2020
Administrative Assistant
Travel Network Inc
06.2009 - 04.2012
High School Diploma -
St Francis Boy's College
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