Danielle Gaffoor
Summary
Careful Clerical Assistant with distinguished history of working hard for best-in-class service and maintaining professionalism in difficult situations. Dedicated to solutions-oriented problem-solving. Kind and personable with great attention to detail.
Overview
10
10
years of professional experience
Work History
Clerical Assistant
Tecu Credit Union
San Fernando
05.2014 - Current
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Cross selling of Tecu's products and promotions including loans, insurance and fixed deposits.
- Coordinating with internal departments to handle wide range of customer needs.
- Processing and entering of Loans, new accounts, cheques,online banking etc. with accuracy and speed.
- Managing incoming and outgoing mail correspondence.
- Assisting with special projects as needed by management team.
- Account Queries
- Prepared documents such as letters, memos, agendas.
- Inputting data into spreadsheets for tracking purposes.
- Greeted visitors and customers in a friendly, professional manner.
- Reception Responsibilities
- Account Queries
Administrative Assistant
Offshore Marketing Ltd
- Assisting the Managing Director with day to day running of operations
- Processing of orders and deliveries to vessels
- Purchasing Responsibilities
- Credit Control and Bookkeeping
- Stock Checks
- Composed correspondence, reports and meeting notes
- Directed customer communication to appropriate department personnel.
Education
BBA - Business Administration and Management
UWI-ROYTECH
San Fernando09-2024
Associates Degree - Hospitality
UWI-ROYTECH
San Fernando01.2012
Communication Studies, Caribbean Studies, Economics, Management of Business, Psychology
University of the West Indies
01.2010
Mathematics, English A, English B, Accounts, Principles of Business, Biology, Geography, Office Administration
Holy Faith Convent
Penal01.2008
Emotional Intelligence with Dr. Ronald John
Caribbean Examination Council
Skills
- Excellent Communication Skills
- Multitasking
- Problem Solving
- Dependable
- Organized
- Self-Motivated
- Team Player
- Computer Proficient
- Fast Learner
- Punctual
- Observant
- Data Trending Knowledge
- Guest Message Transmission
- Inquiry Response
- Information Protection
- Report Generation
References
- Mr. Aidan O'connor, Managing Director, CQ Offshore Marketing Limited, 1-868-354-5953
- Mr. Stephen Bail, Managing Director, JV Energy Services Limited, 1-437-344-5047
- Mr. Daniel Lewis, Branch Manager, Tecu Credit Union, 1-868-481-2596
Timeline
Clerical Assistant
Tecu Credit Union
05.2014 - Current
Administrative Assistant
Offshore Marketing Ltd
BBA - Business Administration and Management
UWI-ROYTECH
Associates Degree - Hospitality
UWI-ROYTECH
Communication Studies, Caribbean Studies, Economics, Management of Business, Psychology
University of the West Indies
Mathematics, English A, English B, Accounts, Principles of Business, Biology, Geography, Office Administration
Holy Faith Convent
Emotional Intelligence with Dr. Ronald John
Caribbean Examination Council
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