Darielle Saunders
Marabella
Summary
A combined fourteen (14) years of experience in delivering high quality financial and client services. Solid knowledge of retail banking products, software and operations, performing in compliance with enterprise guidelines and industry regulations. Contributed to team success in high volume processing environments. Effectively applies problem solving skills to resolve issues, mitigate risks and increase client satisfaction. Proficient computer capabilities.
Overview
14
14
years of professional experience
Work History
RETAIL / FINANCIAL SOLUTIONS ASSOCIATE
RBC Royal Bank (Trinidad & Tobago) Limited
04.2011 - Current
- Delivering exceptional client value by matching clients needs with products and services and modeling RBC's service routines to ensure our clients know I care and want to make a positive difference in their lives
- 3-time winner for the Win It All Sales Campaign
- High Street Branch
- Subject matter expert for New Accounts and Visa Debit Chip and Pin
- Branch Champion for Swim Lane Accelerating revenue Growth to successfully increase revenue and accelerate growth, reduce rework while delivering exceptional client experiences in a growth environment
- Recognized for 2 quarters for error free processing of client transactions contributing to low error roll back rate for Branch
- Cash Management Officer allowing for managment and responsibility of Branch's entire cash holdings such as ordering of weekly cash, topping up all machines. Monitoring and maintaining a cash flow of foreign currency to our partners such as Business banking.
- Ensuring accuracy in daily balancing of cash holdings and sticking within Branch's guidelines to manage and mitigate any outages.
- One RBC Team mindset and agile collaborator for support to the Currency Service Centre during peak volume processing periods
- Instrumental for planning and organizing team fundraiser for RBC Race for kids and raised over $10,000.00 to support 'Pack ah Bag' and Kids Christmas Treat initiatives to bring to life RBC's Collective Ambition
CUSTOMER SERVICE REPRESENTATIVE
San Fernando Community Credit Union Co-Operative Society Limited
09.2010 - 03.2011
- Processing of loan and deposit account payments
- Making changes to customer accounts
- Resolving customer complaints
Education
Diploma - Supervisory Management
COSTAATT
11.2024
Advanced Diploma - Human Resources Training
School of Business And Computer Science
05-2012
CXC Advanced Proficiency - Six (6) Units
Corinth Sixth Form College
06-2007
CXC General Proficiency - Seven (7) Subjects
San Fernando Government Secondary School
06-2005
Skills
- Accountability
- Client care
- Flexibility
- Future Ready Mindset
- Multi-Tasking
- Organization
- Problem Solving
- Quick Learner
- Thoroughness
- Team-Oriented
- Microsoft Office Suite
Additional Information
Payments and Trade Training
Introduction to all the different departments in the unit
Foreign Exchange Daily Report
Investigations-processing and auditing incoming/outgoing wires
Insight on the different markets they work with
Timeline
RETAIL / FINANCIAL SOLUTIONS ASSOCIATE
RBC Royal Bank (Trinidad & Tobago) Limited
04.2011 - Current
CUSTOMER SERVICE REPRESENTATIVE
San Fernando Community Credit Union Co-Operative Society Limited
09.2010 - 03.2011
Diploma - Supervisory Management
COSTAATT
Advanced Diploma - Human Resources Training
School of Business And Computer Science
CXC Advanced Proficiency - Six (6) Units
Corinth Sixth Form College
CXC General Proficiency - Seven (7) Subjects
San Fernando Government Secondary School
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