Kurtisia Moore
Summary
An enthusiastic and competent individual with experience in examining issues, and finding effective solutions. Self-motivated work ethic and team player which provides the ability to work independently or in team environments to ultimately maintain a high standard of quality assurance towards the organization's projects and goals.
Overview
2
2
years of professional experience
Work History
Digitization Technician
Ministry Of Public Administration
02.2023 - Current
- Updated the Property and Real Estate Services Division's database to ensure all properties that were leased, rented, owned, or allocated by the government have accurate and up-to-date information.
- Collaborated with and assisted team members to guarantee the validity of the data being added to the Property Management Information System.
- Transitioned to the Digital Transformation project in May 2023, which entailed the digitization of over 5000+ files from the ministry's Human Resource Department, Finance Department, and Public Management Consulting Division.
- Identified and resolved any deficiencies found within files prior to the digitization of the documents to ensure accurate information would be processed and provided for each department.
- Co-supervised the updates of the Human Resource Department's digitized files and delegated tasks to team members to meet and exceed daily quotas.
- Trained new team members on the complete digitization process, as well as answered and supported any queries or concerns as they emerged.
- Attended training and meetings to retain knowledge and increase skills needed for the success of the project.
Customer Service Representative
Progressive Recruitment Specialists Limited
04.2022 - 01.2023
- Worked alongside Teleperformance SE to provide mobile network assistance to customers of FLOW Jamaica, and used forward-thinking strategies to retain high standards of customer service.
- Actively listened to customers and utilized extensive knowledge gained in training, to resolve complaints, provide clarity to queries and concerns, and escalate major issues to supervisors.
- Educated customers about billing, payment processes, promotions, and general account information whilst updating respective accounts to maintain customer records.
- Collaborated with team members to resolve issues and enhance customer service experience to ensure team goals were met and exceeded through effective customer satisfaction rates.
Education
Associate Degree in Business Management -
UWI/ROYTEC School of Business And Applied Studies
11.2020
Caribbean Secondary Examination Certificate -
St. François Girls' College
06.2016
Skills
- Time Management
- Dependable
- Ability to Multitask
- Attention to Detail
- Proficient in Microsoft Office Suite
- Team Training
- Written/Verbal Communication Skills
- Data Entry
- Quality Assurance
- Critical Thinking
Volunteer Experience
JKJ Services, Administrative Assistant and Accountant, Volunteered and worked part-time in a family-owned business providing real estate, property management, and private transport/courier services. Responsibilities included documenting and filing customer's and company information, drafting contracts, and occasionally handling the affairs of the company when necessary.
References
- Diana Hamid
Team Lead - Digital Transformation Project
Ministry of Public Administration
(868) 385-1965
- Desnye Stacey Harris
Team Lead - Digital Transformation Project
Ministry of Public Administration
(868) 738-8919
- Gemma Adams-Mars
Director
Vertex Cargo Networks Ltd.
(868) 632-7761
Timeline
Digitization Technician
Ministry Of Public Administration
02.2023 - Current
Customer Service Representative
Progressive Recruitment Specialists Limited
04.2022 - 01.2023
Associate Degree in Business Management -
UWI/ROYTEC School of Business And Applied Studies
Caribbean Secondary Examination Certificate -
St. François Girls' College
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