Tricia Brathwaite
Arima
Summary
Strategic and results-driven operations leader with over 15 years of experience in team development, process optimization, and business efficiency. Adept at fostering collaborative environments, driving organizational goals, and delivering innovative solutions to complex challenges. Skilled in project management, remote team leadership, and process automation to enhance efficiency and achieve measurable outcomes.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Operations & Pharmacy Manager
Massy Stores Pharmacy
01.2016 - 10.2024
- Spearheaded strategic initiatives that consistently surpassed budgeted targets by 7% YoY by optimizing inventory and sales operations
- Designed and implemented structured training programs, increasing team performance and compliance with company standards
- Managed inventory processes, reducing discrepancies by 20% and improving stock accuracy through quarterly audits
- Authored and presented monthly performance reports to senior management, utilizing data analytics to drive informed business decisions
- Led operations remotely, coordinating workflow and team management across multiple locations using Microsoft Teams and Zoom
- Served as interim Operations Manager, ensuring business continuity, team supervision, and problem resolution during managerial absences
- Implemented visual merchandising strategies, optimizing product displays to enhance customer engagement and drive sales.
- Designed and maintained attractive in-store displays, increasing customer interest and contributing to a 15% boost in pharmacy sales.
Operations Manager
EasiPharm Ltd
08.2012 - 11.2015
- Directed all business operations, including purchasing, financial planning, and cross-functional team management
- Established efficient workflows, reducing operational delays by 20% and enhancing service efficiency
- Implemented customer retention strategies, increasing client loyalty by 15%
Pharmacist
Ali's Pharmacy
06.2009 - 07.2012
- Optimized prescription management processes, reducing wait times by 25% and improving customer satisfaction
- Delivered educational sessions to clients, enhancing medication adherence and safety practices
Education
MBA - Entrepreneurship, Leadership, and Innovation
Anglia Ruskin University
Cambridge12.2017
Bachelor of Science - Pharmacy
University of The West Indies, St. Augustine
St Augustine, Trinidad12.2009
Timeline
Operations & Pharmacy Manager
Massy Stores Pharmacy
01.2016 - 10.2024
Operations Manager
EasiPharm Ltd
08.2012 - 11.2015
Pharmacist
Ali's Pharmacy
06.2009 - 07.2012
MBA - Entrepreneurship, Leadership, and Innovation
Anglia Ruskin University
Bachelor of Science - Pharmacy
University of The West Indies, St. Augustine
Certification
Asana Foundations Skills Badge – Asana (Jan 2025)
- Task & Project Management in Asana
- Collaboration & Workflow Automation
- Reporting & Dashboard Basics
Google Project Management, Professional Certificate, Coursera & Google, 11/2024
- Agile Methodologies
- Stakeholder & Risk Management
- Project Scheduling & Execution
Achievements And Publications
- Co-authored research published in Caribbean Medical Journal.
- Introduced process improvements that boosted departmental efficiency by 15%.
- Successfully managed remote operations, ensuring seamless communication and workflow across distributed teams.
Skills And Core Competencies
- Operations & Process Optimization
- Strategic Planning & Execution
- Remote Team Leadership & Engagement
- Project & Change Management
- Budgeting & Financial Oversight
- KPI & Performance Analysis
- Conflict Resolution & Emotional Intelligence
- Inventory & Supply Chain Management
- Process Automation & Efficiency Improvements
- Remote Collaboration Tools: Zoom, Asana, Microsoft Teams
Achievements And Publications
- Co-authored research published in Caribbean Medical Journal.
- Introduced process improvements that boosted departmental efficiency by 15%.
Skills And Core Competencies
- Operations & Process Optimization
- Strategic Planning & Execution
- Remote Team Leadership & Engagement
- Project & Change Management
- Budgeting & Financial Oversight
- KPI & Performance Analysis
- Conflict Resolution & Emotional Intelligence
- Inventory & Supply Chain Management
- Process Automation & Efficiency Improvements
- Remote Collaboration Tools: Zoom, Asana, Microsoft Teams
Achievements And Publications
- Co-authored research published in Caribbean Medical Journal.
- Introduced process improvements that boosted departmental efficiency by 15%.
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