Jawole Grosvenor-Ash
Summary
Detail-oriented and dedicated bilingual professional with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager, Document Services (Acting)
Scotiabank Trinidad And Tobago Limited
01.2023 - Current
- Manage day-to-day operations and processes of Document Services Representative team in support of Manager
- Prepare forecast analysis reports for management
- Mitigate escalations and coordinate solutions for customer inquiries
- Review and authorize transactions/tasks within approved limits
- Seek opportunities to simplify, eliminate or automate activities to improve overall productivity
- Keep management apprised of personnel, workflow and special project development
- Conduct testing regularly for accuracy and to ensure that employees remain compliant
- Coordinate and conduct skill builders/refresher sessions to fill knowledge gaps as necessary
- Assist in drafting, reviewing and executing policies/procedures for publishing throughout the organizational network.
Document Services Officer
Scotiabank Trinidad And Tobago Limited
05.2021 - 12.2022
- Prepared quarterly and monthly regulatory and internal reports/returns
- Reviewed, updated and managed lending collateral documentation to mitigate financial and operational risk
- Reviewed and provided recommendations for process efficiencies
- Prioritized high volumes of tasks on an ongoing basis
- Maintained accurate records in full compliance with government regulations and organizational guidelines
- Discounted leases for segmented corporate customers
- Developed and maintained relationships with governmental agencies and key stakeholders.
Document Services Representative
Scotiabank Trinidad And Tobago
04.2017 - 04.2021
- Prioritized high volumes of tasks on an ongoing basis across seven jurisdictions
- Prepared correspondence relative to customer/external inquiries
- Processed transaction fees and payments in accordance with terms and policy for Corporate clients
- Developed and maintained relationships with community organizations and agencies
- Reviewed policies/procedures and provided recommendations for process efficiencies
- Prepared audit confirmation, credit and reference reports
- Managed clients expectations on designated timelines
- Reviewed, updated and managed the Offshore Banking Unit (Costa Rica, Chile, Uruguay) insurance collateral portfolio in accordance with Company policy and procedure
- Notified appropriate stakeholders when new/additional insurance collateral documents are required to ensure that the Company’s position is protected at all times.
Assistant Manager, Document Services (Acting)
Scotiabank Trinidad And Tobago Limited
10.2018 - 09.2019
- Supervised day-to-day operations and processes of Document Services Representative team to meet performance, quality and service expectations
- Created employee schedules to align coverage with forecasted demands
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Addressed customer complaints and mitigated dissatisfaction by employing timely solutions
- Provided forecast analysis reports to senior management
- Conducted testing regularly for accuracy and to ensure that employees remain compliant and within procedure
- Conducted skill builder/policy refresher sessions to plug gaps identified during testing
- Worked with senior management to devise and implement processes to streamline operations.
Teacher's Aide (On-the-job Trainee)
Newtown Girls' Roman Catholic School
10.2015 - 04.2017
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Supported student physical, mental, and social development using classroom games and activities
- Worked with teacher to optimize learning plans based on student test grades and evaluations
- Supported student learning objectives through personalized and small group/individual assistance
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives
- Supported planning and preparation for culturally-diverse class sessions
- Supported classroom activities, tutoring, and reviewing work.
Education
Postgraduate Diploma in International Relations -
University of The West Indies
11.2016
Bachelor of Arts: Latin American Studies -
College of Science Technology and Applied Arts of Trinidad and Tobago
06.2015
Associate of Applied Science: Spanish -
College of Science Technology and Applied Arts of Trinidad and Tobago
11.2013
Skills
- Working Proficiency: Spanish Language
- Attention to detail
- Problem solving
- Both self-managed and a team player
- Accounts Payable and Accounts Receivable
- Financial Controls
Certification
- Citation of Excellence for Dedicated Service - Ministry of Foreign Affairs – 06/01/14
- Advanced Conversational Spanish - University of the West Indies (Open Campus) - 07/01/19
- Level 3A Spanish - University of the West Indies (Centre for Language Learning) – 12/02/23
References
- Akila Charles-Patrice, Scotiabank Trinidad and Tobago Limited, akila_charles6@yahoo.com, (868) 344-2072
- Ruchael James, Scotiabank Trinidad and Tobago Limited, ruchaelbeckles@gmail.com, (868) 488-4995
Timeline
Assistant Manager, Document Services (Acting)
Scotiabank Trinidad And Tobago Limited
01.2023 - Current
Document Services Officer
Scotiabank Trinidad And Tobago Limited
05.2021 - 12.2022
Assistant Manager, Document Services (Acting)
Scotiabank Trinidad And Tobago Limited
10.2018 - 09.2019
Document Services Representative
Scotiabank Trinidad And Tobago
04.2017 - 04.2021
Teacher's Aide (On-the-job Trainee)
Newtown Girls' Roman Catholic School
10.2015 - 04.2017
Postgraduate Diploma in International Relations -
University of The West Indies
Bachelor of Arts: Latin American Studies -
College of Science Technology and Applied Arts of Trinidad and Tobago
Associate of Applied Science: Spanish -
College of Science Technology and Applied Arts of Trinidad and Tobago
Similar Profiles
Shantelle ThomasShantelle Thomas
Premium Relationship Officer(Relationship Manager) at Scotiabank Trinidad and Tobago LimitedPremium Relationship Officer(Relationship Manager) at Scotiabank Trinidad and Tobago Limited
Shantal MahaseShantal Mahase
Personal Banking Officer at Scotiabank Trinidad And Tobago LimitedPersonal Banking Officer at Scotiabank Trinidad And Tobago Limited
Anna Jecoliah JonesAnna Jecoliah Jones
Personal Banking Officer at Scotiabank Trinidad and Tobago LimitedPersonal Banking Officer at Scotiabank Trinidad and Tobago Limited
Emanuel SinghEmanuel Singh
Customer Service Representative at Scotiabank Trinidad and Tobago LimitedCustomer Service Representative at Scotiabank Trinidad and Tobago Limited
Alison SmithAlison Smith
Acting Assistant Manager Admission Services at Legal Profession Admission BoardActing Assistant Manager Admission Services at Legal Profession Admission Board