LEVI CHRISTOPHER RICHARD LEWIS
LP52 LA CHANCE TRACE, ARIMA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Information Technology industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Professional
Amplia Communications Limited
El Socorro
08.2023 - Current
- Provided support for technical issues related to products or services.
- Ensured customer satisfaction through follow-up communications.
- Entered customer data into databases for tracking purposes.
- Collaborated with other departments to resolve customer inquiries quickly and effectively.
- Updated client records according to changes in contact details or preferences.
- Adhered strictly to confidentiality requirements regarding customer information.
- Reviewed account and service histories to identify trends and resolve issues.
Technical Customer Service Representative
Memory Bank Computer
Barataria
01.2021 - 08.2023
- Provided technical assistance to customers over the phone and through email.
- Resolved customer inquiries in a timely manner, ensuring customer satisfaction.
- Maintained knowledge of current products and services, as well as industry trends.
- Developed an understanding of customer needs by actively listening to their requests and communicating solutions effectively.
Technical Customer Support Specialist
Directv Trinidad and Tobago Limited
Chaguanas
01.2015 - 01.2018
- Provided technical support to customers via phone and email.
- Resolved customer inquiries in a timely and accurate manner.
- Tested systems for functional accuracy prior to delivery to customers.
- Created detailed documentation of all customer interactions.
- Analyzed system performance logs to identify potential problems.
- Performed remote diagnostics of customer systems as needed.
Education
Certificate -Project Management Essentials
Management Strategy Institute
London01-2020
Certificate - Fibre Optics Training
Satoms Technical Training Institute
London01-2020
Certificate - Cyber Security Awareness
Satoms Technical Training Institute
USA01-2020
Advanced Diploma - Computer Science
College of Technology, Business & Computer Science
Chaguanas01-2009
Associate of Science - Electrical And Electronics Engineering
San Fernando Technical Institute
San Fernando01-2006
Skills
- Customer Service Excellence
- De-Escalation Techniques
- Information Security
- Call Management
- Data Entry
- Account Updating
- Product Knowledge
- Complaint Resolution
- Critical Thinking
- Courteous Demeanor
- Project Management Abilities
- Building Rapport
- Problem-Solving Abilities
- Positive and Professional
- Technical Support
- Follow-Up Skills
References
References available upon request.
Timeline
Customer Service Professional
Amplia Communications Limited
08.2023 - Current
Technical Customer Service Representative
Memory Bank Computer
01.2021 - 08.2023
Technical Customer Support Specialist
Directv Trinidad and Tobago Limited
01.2015 - 01.2018
Certificate -Project Management Essentials
Management Strategy Institute
Certificate - Fibre Optics Training
Satoms Technical Training Institute
Certificate - Cyber Security Awareness
Satoms Technical Training Institute
Advanced Diploma - Computer Science
College of Technology, Business & Computer Science
Associate of Science - Electrical And Electronics Engineering
San Fernando Technical Institute
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